Welcome to VM Assistants. These Terms and Conditions (“Terms”) govern your use of our website, services, and any related platforms provided by VM Assistants (“we,” “our,” or “us”). By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please discontinue use immediately.

Definitions

• “Client” – any individual, practice, or organization engaging our services.
• “Virtual Medical Assistant (VMA)” – trained personnel provided by VM Assistants for non-clinical and administrative support.
• “Services” – all virtual assistant, administrative, and healthcare support solutions offered by VM Assistants.

Scope of Services

We provide non-clinical, HIPAA-compliant virtual support to healthcare providers, including but not limited to:

• Medical Receptionists
• Appointment Scheduling
• Billing & Coding Support
• Medical Scribes
• Patient Communication Assistance
• Administrative Support

SMS Communication

Message Frequency

By opting into our SMS services, you agree to receive communications from us. Message frequency may vary depending on your interaction and our services. Typically, you may receive 2–5 messages daily, but this number may vary.

Opt-In and Consent

When you opt into our SMS services, you agree to receive updates, reminders, and notifications. By opting in, you consent to the collection and use of your phone number solely for the purposes outlined in these terms.

Opt-Out Policy

You may opt out of SMS communication at any time by replying STOP to any message. Upon opting out, you will no longer receive SMS communication from us.

Campaign Attributes

Phone Numbers

Our SMS communications may include phone numbers for support and inquiries.

Example: “Reminder: Your appointment with Dr. Smith is scheduled for [Date] at [Time]. For questions, call us at +1(516) 563-9040. Reply STOP to opt-out.”

URLs, Web Links, and Email Addresses

SMS messages may include URLs, links, or email addresses for your convenience.

Example: “Thank you for choosing VM Assistants! View your appointment details at Email: info@vmassistants.com. Reply STOP to opt-out.”

Subscriber Opt-In and Opt-Out Messaging

START Message

Thank you for opting into SMS messages from VM Assistants. To opt-out at any time, reply STOP. Need assistance? Reply HELP.

Message and data rates may apply. Messaging frequency may vary.

STOP Message

Thank you for opting out of SMS messages from VM Assistants. You will receive no further SMS communication.

To opt back in for VM Assistants at any time, reply START.

HELP Message

Thank you for contacting VM Assistants. We will be in touch with you soon to help. For immediate assistance, contact us at:

Phone: +1(516) 563-9040

Email: info@vmassistants.com

Messaging Disclosures

• Messaging Rates: Standard message and data rates may apply.
• Frequency: Messaging frequency may vary depending on customer interaction.
• Support Contact: For assistance, reply HELP or contact us through the information provided above.

Privacy and Data Security

Your information is handled per our Privacy Policy, which outlines how we collect, use, and protect your data. We do not share SMS opt-in information or phone numbers with third parties for marketing purposes.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated via email or SMS.