Trusted by 300+ Healthcare Practices Nationwide

Scale Your Practice With Virtual Assistants Built for Healthcare.

200 +

Practices Helped

$3M+

Operational Savings

3M+

Patients Supported

1M+

Hours Saved Estimated

Daniel-P.webp

Oliver P.

Medical Receptionist
Camille-F.webp

Olivia F.

Medical Receptionist
Alyssa-M.webp

Charlotte A.

Medical Receptionist
Gabriel-C.webp

Noah C.

Medical Receptionist
John-D.webp

George D.

Medical Receptionist

TRUSTED BY LEADING HEALTHCARE PRACTICES

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EXPLORE Our Talent

Meet Your Next Hire

Every candidate is thoroughly vetted, HIPAA-trained, and ready to make an impact from day one.

WHAT WE DO

Everything Your VA Can Handle

Explore the tasks our healthcare virtual assistants can handle. Don’t see what you need? Book a call. We likely recruit for that too.
Inbound & Outbound Patient Calls

Never miss a patient conversation. We answer inbound calls, make outbound calls, return voicemails, route inquiries, and deliver a professional experience every time.

Appointment Scheduling

Keep your schedule full and running smoothly. We book new and follow-up appointments, manage availability, and make scheduling easy for patients and your team.

 
Appointment Confirmations

Keep your calendar organized and productive. We process reschedules and cancellations promptly, update availability, and help minimize gaps in the schedule.

Appointment Rescheduling & Cancellations

Keep your calendar organized and productive. We process reschedules and cancellations promptly, update availability, and help minimize gaps in the schedule.

Patient Text Messaging

Respond faster and keep patients informed. We send and receive text messages, answer routine questions, share updates, and follow up as needed.

Patient Email Support

Keep your inbox organized and responsive. We send and respond to patient emails, answer inquiries, share updates, and ensure important messages are handled promptly.

Live Chat Support
Never miss a patient conversation. We answer inbound calls, make outbound calls, return voicemails, route inquiries, and deliver a professional experience every time.
Patient Registration & Intake

Create a seamless first impression. We collect demographic and insurance information, complete registration forms, and prepare patient charts before each appointment.

 
Calendar Management

Stay organized and avoid scheduling conflicts. We maintain calendars, update availability, coordinate changes, and keep daily schedules accurate and efficient.

Scheduling Coordination

Keep schedules aligned across your practice. We coordinate appointments, staff availability, locations, rooms, and resources to help prevent conflicts and delays.

Recall & Reactivation Campaigns

Bring overdue and inactive patients back. We conduct outbound follow-up, send reminders, and help patients schedule their next appointment.

No-Show Follow-Up

Recover missed appointments and protect your schedule. We contact no-show patients, identify next steps, and help reschedule their visits promptly.

EHR / EMR Management

Keep your patient records accurate and organized. We update, maintain, and manage EHR/EMR systems so information stays current and easy to access.

Chart Preparation

Start every appointment fully prepared. We organize patient charts, gather required documentation, and ensure records are ready before each visit.

Medical Records Management

Keep every record organized and accessible. We maintain, update, and organize medical records so your team can find what they need quickly.

Referral Coordination

Keep referrals moving without delays. We coordinate referrals, communicate with specialists, and help patients complete the next step in their care journey.

Lab & Imaging Coordination

Help patients stay on track with their care plan. We coordinate lab and imaging appointments, share instructions, and follow up as needed.

Inbox Management

Keep your inbox organized and under control. We prioritize messages, respond to administrative inquiries, and ensure nothing gets overlooked.

Fax Management

Never lose another important document. We send, receive, organize, and track faxes so paperwork stays accurate and on schedule.

Medical Forms Processing

Take the hassle out of paperwork. We complete, organize, and process medical forms accurately to keep your office moving efficiently.

Medical Document Management

Keep important documents secure and organized. We manage medical files, upload documentation, and maintain organized digital records.

Medical Correspondence

Keep communication clear and professional. We manage administrative correspondence with patients, specialists, facilities, and healthcare partners.

Healthcare Data Entry

Maintain clean, accurate healthcare records. We enter and update patient information with precision to keep your systems current and organized.

Practice Coordination

Keep your daily operations running smoothly. We coordinate administrative tasks, support your team, and help keep your practice organized.

Insurance Verification

Verify coverage before every visit. We confirm insurance information to help reduce billing issues, claim denials, and unexpected surprises.

Benefits Verification

Know what’s covered before treatment begins. We verify patient benefits so your team and patients have clear expectations upfront.

Eligibility Verification

Prevent claim issues before they happen. We verify patient eligibility before appointments to help avoid delays and coverage problems.

Insurance Coverage Verification

Confirm coverage with confidence. We review policy details and verify active insurance coverage before services are provided.

Prior Authorization Processing

Help prevent treatment delays. We prepare, submit, and manage prior authorization requests to keep the approval process moving.

Prior Authorization Follow-Up

Stay on top of every authorization request. We follow up with payers, monitor pending requests, and help move approvals forward.

Referral Verification

Ensure referrals are ready before appointments. We verify referral requirements and help patients avoid unnecessary scheduling delays.

Payer Communication

Leave the insurance calls to us. We communicate with payers to resolve administrative questions and keep requests moving forward.

Copay & Deductible Verification

Set clear financial expectations upfront. We verify copays and deductibles before appointments to help reduce patient confusion.

Patient Financial Responsibility Estimates

Help patients understand their expected costs. We prepare financial responsibility estimates based on available insurance information.

Authorization Tracking

Never lose track of an authorization. We monitor request statuses, document updates, and keep your team informed every step of the way.

Insurance Issue Resolution

Resolve insurance issues before they become bigger problems. We help identify administrative coverage issues and coordinate resolution with payers.

Charge Entry

Start the billing process accurately. We enter charges promptly and correctly to help keep claims moving without unnecessary delays.

Claims Submission

Get claims out faster and with confidence. We prepare and submit claims accurately to help reduce rejections and speed up reimbursement.

Payment Posting

Keep your accounts accurate and up to date. We post insurance and patient payments promptly to maintain organized financial records.

Denial Management

Recover revenue that shouldn’t be left behind. We review denied claims, identify issues, and help move them toward resolution.

Payment PostingAppeals Processing

Don’t let denied claims stop payment. We prepare and submit appeals to help maximize reimbursement opportunities.

Accounts Receivable Follow-Up

Improve cash flow with consistent follow-up. We monitor outstanding balances and follow up on unpaid claims to help accelerate collections.

Insurance Claims Follow-Up

Keep claims moving through the pipeline. We follow up with insurance payers to check claim status and resolve administrative issues.

Patient Billing

Make patient billing clear and organized. We prepare statements, process billing requests, and help keep accounts up to date.

Collections Support

Improve collections while maintaining professionalism. We assist with outstanding patient balances through timely and respectful follow-up.

Secondary Claims

Maximize reimbursement opportunities. We prepare and submit secondary claims to help capture additional eligible payments.

Payment Reconciliation

Keep every payment accounted for. We reconcile posted payments and records to help maintain accurate financial reporting.

Billing Support

Give your billing team an extra set of hands. We support day-to-day billing operations to help keep your revenue cycle running smoothly.

ICD-10 Coding

Code diagnoses with accuracy and confidence. We assign ICD-10 diagnosis codes based on provider documentation to support accurate billing and reimbursement.

CPT Coding

Capture every procedure correctly. We assign CPT procedure codes accurately to support compliant claim submission and timely reimbursement.

HCPCS Coding

Code supplies and services accurately. We assign HCPCS codes based on documentation to help support complete and accurate billing.

Coding Audits

Catch coding issues before they become problems. We review coding accuracy to help identify errors, inconsistencies, and opportunities for improvement.

Coding Abstraction

Turn documentation into billable data. We extract key clinical information from documentation to support accurate code assignment.

Coding Documentation Review

Strong documentation leads to accurate coding. We review documentation for coding completeness and identify areas that may require clarification.

Modifier Assignment

Get coding details right the first time. We assign appropriate modifiers to support accurate claim submission and reimbursement.

HCC Coding

Support accurate risk adjustment coding. We assign HCC codes based on documented diagnoses to help reflect patient complexity.

Coding Compliance

Stay compliant with evolving coding standards. We follow current coding guidelines to help reduce risk and improve coding accuracy.

Audit Preparation

Be ready when audits happen. We organize coding documentation and records to help prepare for internal and external reviews.

Coding Quality Assurance

Maintain coding accuracy across every claim. We review coding work for consistency, compliance, and overall quality.

Live Medical Scribing

Keep your focus on patients, not paperwork. We document patient encounters in real time so clinicians can stay engaged during every visit.

Virtual Medical Scribing

Accurate documentation without adding office overhead. We document encounters remotely while keeping patient records organized and up to date.

SOAP Note Documentation

Maintain clear and consistent medical records. We prepare organized SOAP notes based on provider documentation and patient encounters.

Medical Transcription

Turn dictation into organized documentation. We accurately transcribe recorded notes into structured medical records ready for review.

Clinical Documentation Support

Keep documentation complete and organized. We assist with preparing, updating, and organizing clinical documentation to support accurate patient records.

Patient Encounter Notes

Capture every visit with accuracy. We document patient encounters clearly and consistently to help maintain complete medical records.

EHR Documentation

Keep your EHR accurate and up to date. We document patient information within your EHR system to support organized and complete records.

Chart Completion Support

Help close charts faster. We assist with chart completion by organizing documentation and helping ensure records are complete for provider review.

Problem List Updates

Keep patient records current and organized. We update documented problem lists within the EHR based on provider documentation and instructions.

Documentation Quality Review

Improve the quality of every record. We review documentation for completeness, consistency, and formatting before final provider review.

Encounter Summaries

Make every visit easy to reference. We prepare concise encounter summaries that help keep documentation organized and accessible.

Inbound & Outbound Patient Calls

Never miss a patient conversation. We answer inbound calls, make outbound calls, return voicemails, route inquiries, and deliver a professional experience every time.

Appointment Scheduling

Keep your schedule full and running smoothly. We book new and follow-up appointments, manage availability, and make scheduling easy for patients and your team.

 
Appointment Confirmations

Keep your calendar organized and productive. We process reschedules and cancellations promptly, update availability, and help minimize gaps in the schedule.

Appointment Rescheduling & Cancellations

Keep your calendar organized and productive. We process reschedules and cancellations promptly, update availability, and help minimize gaps in the schedule.

Patient Text Messaging

Respond faster and keep patients informed. We send and receive text messages, answer routine questions, share updates, and follow up as needed.

Patient Email Support

Keep your inbox organized and responsive. We send and respond to patient emails, answer inquiries, share updates, and ensure important messages are handled promptly.

Live Chat Support
Never miss a patient conversation. We answer inbound calls, make outbound calls, return voicemails, route inquiries, and deliver a professional experience every time.
Patient Registration & Intake

Create a seamless first impression. We collect demographic and insurance information, complete registration forms, and prepare patient charts before each appointment.

 
Calendar Management

Stay organized and avoid scheduling conflicts. We maintain calendars, update availability, coordinate changes, and keep daily schedules accurate and efficient.

Scheduling Coordination

Keep schedules aligned across your practice. We coordinate appointments, staff availability, locations, rooms, and resources to help prevent conflicts and delays.

Recall & Reactivation Campaigns

Bring overdue and inactive patients back. We conduct outbound follow-up, send reminders, and help patients schedule their next appointment.

No-Show Follow-Up

Recover missed appointments and protect your schedule. We contact no-show patients, identify next steps, and help reschedule their visits promptly.

EHR / EMR Management

Keep your patient records accurate and organized. We update, maintain, and manage EHR/EMR systems so information stays current and easy to access.

Chart Preparation

Start every appointment fully prepared. We organize patient charts, gather required documentation, and ensure records are ready before each visit.

Medical Records Management

Keep every record organized and accessible. We maintain, update, and organize medical records so your team can find what they need quickly.

Referral Coordination

Keep referrals moving without delays. We coordinate referrals, communicate with specialists, and help patients complete the next step in their care journey.

Lab & Imaging Coordination

Help patients stay on track with their care plan. We coordinate lab and imaging appointments, share instructions, and follow up as needed.

Inbox Management

Keep your inbox organized and under control. We prioritize messages, respond to administrative inquiries, and ensure nothing gets overlooked.

 
Fax Management

Never lose another important document. We send, receive, organize, and track faxes so paperwork stays accurate and on schedule.

Medical Forms Processing

Take the hassle out of paperwork. We complete, organize, and process medical forms accurately to keep your office moving efficiently.

Medical Document Management

Keep important documents secure and organized. We manage medical files, upload documentation, and maintain organized digital records

Medical Correspondence

Keep communication clear and professional. We manage administrative correspondence with patients, specialists, facilities, and healthcare partners.

Healthcare Data Entry

Maintain clean, accrate healthcare records. We enter and update patient information with precision to keep your systems current and organized.

Practice Coordination

Keep your daily operations running smoothly. We coordinate administrative tasks, support your team, and help keep your practice organized.

Insurance Verification

Verify coverage before every visit. We confirm insurance information to help reduce billing issues, claim denials, and unexpected surprises.

 
Benefits Verification

Know what’s covered before treatment begins. We verify patient benefits so your team and patients have clear expectations upfront.

Eligibility Verification

Prevent claim issues before they happen. We verify patient eligibility before appointments to help avoid delays and coverage problems.

Insurance Coverage Verification

Confirm coverage with confidence. We review policy details and verify active insurance coverage before services are provided.

Prior Authorization Processing

Help prevent treatment delays. We prepare, submit, and manage prior authorization requests to keep the approval process moving.

Prior Authorization Follow-Up

Stay on top of every authorization request. We follow up with payers, monitor pending requests, and help move approvals forward.

Referral Verification

Ensure referrals are ready before appointments. We verify referral requirements and help patients avoid unnecessary scheduling delays.

Payer Communication

Leave the insurance calls to us. We communicate with payers to resolve administrative questions and keep requests moving forward.

Insurance Issue Resolution

Set clear financial expectations upfront. We verify copays and deductibles before appointments to help reduce patient confusion.

Patient Financial Responsibility Estimates

Help patients understand their expected costs. We prepare financial responsibility estimates based on available insurance information.

Authorization Tracking

Never lose track of an authorization. We monitor request statuses, document updates, and keep your team informed every step of the way.

Copay & Deductible Verification
Resolve insurance issues before they become bigger problems. We help identify administrative coverage issues and coordinate resolution with payers.
Why VM Assistant

Why Healthcare Practices Choose Us

Healthcare-Specialized Talent

Carefully screened and experienced for healthcare operations.

Personalized Matching

Carefully matched to your specialty, workflow, and practice needs.

Dedicated Ongoing Support

From onboarding to ongoing support, we're with you every step of the way.

Healthcare Talent for ‍Every Specialty

Every healthcare specialty has unique workflows. We recruit virtual assistants who understand yours.

Chiropractic Practices

We help chiropractic offices reduce administrative workload, improve patient communication, and keep front office operations running efficiently.

Chiropractic Practices

We help chiropractic offices reduce administrative workload, improve patient communication, and keep front office operations running efficiently.
EHR EXPERIENCE

Experienced Across The EHRs & Softwares You Already Use.

From EHRs and practice management systems to billing and scheduling software, we recruit virtual assistants experienced with the software your practice already uses—or similar platforms.

100+

EHRs Supported

Seamless Integration

Works with your systems

Faster Onboarding

Less software training

EHR EXPERIENCE

Security & Compliance Built for Healthcare

Patient data deserves more than good intentions. That’s why we combine rigorous hiring standards, HIPAA training, secure technology, and operational safeguards to help protect your practice.
EHR EXPERIENCE

COMPLIANCE & ASSURANCE

HIPAA Training

All virtual assistants complete HIPAA training.

Background Checks

Background screening completed in our vetting process.

VPN Enforcement

VPN enforced for secure access.

Device Security

Encryption standards enforced.

Business Associate Agreement

BAAs available when required.

Productivity Monitoring

Time & productivity tracking for accountability.

HOW TO GET STARTED

Hiring Your Next Virtual Assistant is Simple.

We handle the sourcing, screening, hiring, and onboarding so you can focus on running your practice.

 
01

Book a Call

Meet with one of our growth strategists to discuss your practice, hiring needs, and ideal candidate.

02

We Source & Screen

Our AI-powered recruiting team identifies, interviews, and thoroughly vets qualified virtual assistants for your role.

03

Interview Top Candidates

Meet your shortlisted candidates, ask questions, and confidently choose the best fit for your practice.

04

Begin Working Together

We coordinate onboarding and your first day to help ensure a smooth transition into your practice.

Customer Stories

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